HelpDesk Management Service
Many organisations wish to concentrate on their core business and do not want the burden or tie up internal staff with the task of providing IT Helpdesk support to there organisation.

In most cases, small to medium size organisations have no formal helpdesk systems in place that enables calls to be logged, requirements identified, support calls escalated and resolutions confirmed.

Generally where only one staff member is charged with the support task. While they are supporting one user, all other personnel that are requiring support are ignored until the problem is rectified. Such support issues then manifested themselves into lost productivity, wasted working hours. When the support person is sick or annual leave, or away on other tasks the organisation has no support.

INFOTECH Associates can provide a formal helpdesk service to your organisation. Where we will manage, to resolution, any support requirements and provide monthly reports of the faults and fixes.

These monthly reports are invaluable in helping determine if the personnel using the systems that may require further training or may indicate the IT systems that need to be upgraded, rebuilt or replaced.

You may choose to use INFOTECH Associates as a part time or overflow service.
Examples of these are as follows:
 
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When new IT systems are being installed within your organisation. INOTECH can help co-ordinate the implementation of this new IT infrastructure and provide knowledge transfer at completion.

Or

INFOTECH can take total responsibility of the new IT infrastructure from implementation through ongoing support on a full or part time basis.


Whilst hardware vendors can provide the high levels of warranty support, activating this support can be a confusing and time-consuming process. INFOTECH can fully manage this process on your behalf to ensure that the response is both appropriate and timely.

INFOTECH’s service can include telephone helpdesk support or a convenient e-mail based system. The latter is ideal for the non-critical issues that your users wish to log.

For further information or helpdesk assistance please contact INFOTECH Associates to discuss your needs on (02) 9882-1022 or Email to helpme@iapl.net.au

 

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