Many organisations wish to concentrate on their core business and do not want the burden or tie up internal staff with the task of providing IT Helpdesk support to other Team Members. In most cases, small to medium size organisations have no formal helpdesk systems in place that enables calls to be logged, requirements identified, support calls escalated and resolutions confirmed. In other cases where a single staff member is charged with the support task. While they are supporting one user, all other personnel that are requiring support are ignored until the problem is rectified. Or none of the jobs are seen a formal completion. Such support issues then manifested themselves into lost productivity, wasted working hours.
INFOTECH Associates provides a formal helpdesk service to many organisations. Where we manage to resolution, any support requirements and provide monthly reports of the faults and fixes.
These monthly reports are invaluable in helping determine if the personnel using the systems that may require further training or may indicate the IT systems that need to be upgraded, rebuilt or replaced.
You may choose to use INFOTECH Associates as a part time or overflow service. The bottom line is we take responsibility for your Network. How you engage our service is up to you;
Our Network Support Services can be engaged to visit your site and do a monthly or bi-monthly check list; thereby giving you a level of comfort that the critical points in the network are taken care of or;
You can engage our services on a fixed monthly fee ; where we provide a any number of support hours irrespective of the issue.
INFOTECH’s service include telephone helpdesk support, on site service or e-mail support. The latter is ideal for the non-critical issues that your users wish to log to our system.
Our process is simple – it is based on responsibility & accountability;
Step 1 - Understand your business and your needs
Step 2 - A complete IT Site Audit
Step 3 - Gap Analysis ( INFOTECH Standard Site Key Compliance)
Step 4- Review with you to meet the ROI's
Step 5- Implementation of the Support Agreement.
For further information or helpdesk assistance please contact INFOTECH Associates to discuss your needs on (02) 9438 1681 or Email to email@example.com.