At INFOTECH we know that you are looking for a commited organisation to support you, treat you well and respect you correctly, here is an sample of what our customers say;

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From: Fiona Robinson
o: Shamal Tennakoon
Subject: Server Crash

Dear Shamal,

I just wanted to thank you, and Infotech, very much for your prompt and efficient response to our server crash this morning. We are a busy solicitor's office and any down time with the server causes us major disruption and angst. I put the call in to you at 9.15 am this morning saying we were off the air. You had a technician call me 5 minutes later. The problem couldn't be sorted out over the telephone and Arun arrived not long after 10.00 am. We were up and running again by 10.20 am as he had thought to bring a spare hard drive with him.

I was extremely impressed by the efficiency of everyone involved, but also that my stressed phone call was answered straight away and dealt with immediately. I also really appreciated the excellent communication keeping me in the loop as to when we could expect a response and that someone would be on site within the hour, even though they had to drive some distance.

This is by far the best response we have had to an emergency from any of the computer companies we previously used and I do take a great deal of comfort from knowing that when I say the matter is urgent it is dealt with accordingly, minimising the stress incurred at this end.

Please thank your team very much for their response and we look forward to our continued dealings with Infotech.

Regards

Fiona Robinson

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From: Ratnappuly, Sudu (Sydney) 
To: Shamal Tennakoon
Subject: RE: Another T43 order

absolutely! same day service... very impressive. And I like the "after sales" service as well.

Cheers,
Sudu

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From: tony.duncombe
To: Shamal Tennakoon
Subject: Quick response

Hi Shamal,

I just wanted to thank your team at Infotech for the quick response yesterday to our system board failure, it is reassuring to know you have such good people working for you and that Russell is considered a important client of Infotech's.

Regards,
Tony

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From: CAbela
To: Shamal Tennakoon
Subject: Ipaq Issues

Shamal,

I have to say, Steve has been excellent helping me out with the Ipaq, Nick's computer and the memory we ordered. That is the kind of service I like. If he hadn't have checked out the memory specs before we bought it, we would have got the wrong stuff. So if I had a gold star I would give him one, and you can definitely pass that message on to him.

Thanks
Courtney Abela
Systems Administrator
Weyerhaeuser _______________________________________________________________

We at INFOTECH take our responsibility seriously, so if you like to have a similar experience feel free to invite us for a Chat & Coffee. Call us on (0419) 252 254 or send an email to businessbuilders@iapl.net.au.